Privacy Policy

This policy explains how we, Vochlea Music Ltd, collect and process your personal information. If you have any questions relating to this policy, or you wish to exercise any of your data protection rights (listed below), then please contact us using the details set out at the end of this policy.

The below table explains how we process your personal information. It also specifies the legal bases we rely upon when carrying out that processing.

We keep the personal data for as long as is considered necessary for the purpose(s) for which it was collected. As a general indication:

• we keep customer information for approximately six years from the end of your contract with us.

• we keep supplier information, and information relating to our suppliers’ staff and representatives, for six years from the end of your contract, or your organisation’s contract, with us.

We may disclose your personal information to third parties where it is necessary to:

• comply with legal obligation;

• perform a contract between us;

• enforce an agreement between us or to manage a dispute;

• operate our business in a safe and efficient manner;

• protect our rights, property, or the safety of our staff and visitors, or any other person; or

• seek advice from our professional advisers.

In the above situations, we may share your personal information with the following categories of people. Where practicable, we will anonymise your information before sharing:

• our outsourced service providers, who are contractually bound to protect your information;

• potential purchasers of our business or shares in our company, subject to them signing a confidentiality agreement which protects your information; and

• our professional advisers, such as our solicitors or accountants. Our advisers have professional duties to protect your information.

In the above situations, we may share your personal information with the following categories of people. Where practicable, we will anonymise your information before sharing:

• our outsourced service providers, who are contractually bound to protect your information;

• potential purchasers of our business or shares in our company, subject to them signing a confidentiality agreement which protects your information; and

• our professional advisers, such as our solicitors or accountants. Our advisers have professional duties to protect your information.

Where the recipient of your personal data is based outside of the UK and is not in a country which has received an adequacy regulation from the UK government, we will safeguard the transfer of your personal data. If the recipient does not have binding corporate rules in place then we enter into the standard contractual clauses (SCCs) with them to ensure your data is protected to the same high standard as under UK law.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

As mentioned in the table at the start of this Policy, we additionally and separately profile our software users. We do this to understand how users interact with our software and the information we gather helps improve our user experience, guides our software development and is used to send you customised in-app notifications (such as details of special offers or guidance for your particular hardware setup). The in-app metrics we collect don’t contain any personal information about you but they can be cross-referenced against the user account information we hold about you (which includes your name) so the law treats all of this information as personal data.

You can opt-out of this in-app profiling at any time by doing the following:

In the user pop up - click the radio button next to “Anonymise Analytics”. Blue indicates that only anonymised data is collected and that your personal data won’t be used for this purpose. Grey indicates that profiling is active and that your personal data is being collected for this purpose.

Or by emailing us at help@vochlea.co.uk from your account email and request to opt out of the profiling. 

We collect phone numbers when they are provided to us by our users. These numbers may be used to send you promotional messages, updates, news, and other marketing communications related to Vochlea Music.

Consenting to receiving SMS communication, by providing us with your phone number, you consent to receive SMS messages from Vochlea Music. We obtain explicit consent before sending any SMS marketing messages.T hese messages may include promotions, offers, updates, and other marketing communications. 

If you wish to stop receiving promotional SMS messages from Vochlea Music, you can opt-out at any time by following the instructions provided within each SMS message or by contacting our support team. Once you opt-out, you will no longer receive promotional SMS messages from us, though you may still receive other types of communications.

Under data protection law you have the following rights:

• the right to be informed about what we do with your information. This policy provides you with this information;

• if we are processing your personal information on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by contacting  us using the details set out below;

• the right to access a copy of your information which we hold. This is sometimes called a 'data subject access request' or ‘DSAR’. Additional details on how to exercise this right are set out below;

• the right to prevent us using your information for direct marketing purposes. We will inform you (before collecting your information) if we intend to use your personal information for marketing purposes. You can exercise your right to prevent this processing by leaving unchecked certain boxes on the forms we use to collect your data or by contacting us using the details set out below;

• the right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing;

• the right to object to us processing your personal information in certain other situations;

• the right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law; and

• the right, in certain circumstances, to request that we erase, rectify, cease processing and/or delete your information.

Under data protection law you can exercise your right of access by making a written request to receive copies of some of the information we hold on you. We may ask for proof of your identity, and/or proof of authority if you are making the request on behalf of someone else, before we supply the information to you. Requests should be sent to us using the contact details set out below.

You do not need to pay a fee to exercise this right unless you are requesting copies of documents you already have, in which case we may charge our reasonable administrative costs. We are also allowed to charge you for our reasonable administrative costs if your request is clearly unfounded or excessive.

In very limited circumstances, data protection law allows us to refuse to comply with your request. If we refuse to comply then we will notify you of that fact.

In certain circumstances, you are entitled to receive the information in a structured, commonly used and machine-readable form.

We use cookies on our website. For more information about the cookies we use, please see our Cookies Policy which is accessible at https://vochlea.com/legals/cookies-policy.

If you have a complaint about how we handle your data then please email or write to us using the contact details below.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns.

Our European representative is PrighterGDPR-Rep - Maetzler Rechtsanwalts GmbH & Co KG. Their contact details are as follows: (Please add the following reference to all correspondence: ID-13381311452)

• Address: Schellinggasse 3/10, 1010 Vienna, Austria

• Email: info@prighter.com

• Website portal:  https://prighter.com/q/13381311452

Vochlea Music Ltd Limited is registered in England and Wales with company number 10569561. You can contact us:

• By email to info@vochlea.co.uk

• By post to Data Protection, Vochlea Music Ltd, 85 Great Portland Street, First Floor, London, W1W 7LT