Shipping & Returns

All orders for phyisical products (both domestic and international) are sent via tracked delivery and eligible for our 14-day return policy.

Please note for purchases from outside of the UK or EU: additional local taxes may still apply and be charged on delivery.

We currently ship to the following countries:

• United Kingdom

• United States of America

• Canada

• Australia

• New Zealand

• EEC Countries (Countries in the European Economic Area)

We don't currently ship to the Canary Island.

If you are ordering to the United Kingdom your purchase will be sent via Royal Mail using their tracked 48-hour courier service. The dispatch date is typically same day or next working day.

For orders placed outside of the U.K. we ship by international courier. Delivery times vary depending on geography. Typically, deliveries to Germany takes 2-3 days, the rest of Europe takes 5-7 days and 7-10 days to the U.S.

Please note that the current outbreak of Covid-19 has the potential to impact delivery services. Postal service disruption varies by country. We are currently processing shipments as normal, however a few select countries have placed restrictions on incoming goods. If in doubt please get in touch. All our shipments include a delivery tracking number.

We're currently offering free shipping across the site. 

Please note for purchases from outside of the UK & EU: additional local taxes may still apply and be charged on delivery.

For purchases made for digital products through the Vochlea online store, we offer a 14-day return policy. Dubler 2 not for you? No problem. You’re welcome to return the item in exchange for a full refund, provided that you notify us of your refund request within 14 days of placing your order.

For purchases made for physical products through the Vochlea online store, we offer a 30-day return policy. Dubler 2 not for you? No problem. You’re welcome to return the item in exchange for a full refund, provided that the following criteria are met.

• You notify us of your refund request within 30 days of placing your order.

• Physical goods are received within 14 days of the return request

• The goods to be returned are received 'as-new' and undamaged.

• The serial code card is included as part of the return.

To request a refund, please go to the order section in your account and you will find the ‘return your order’ button to begin the process. Please click  here to take you to the order section. 

Having problems with your Dubler Microphone?

In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at help@vochlea.co.uk so we can help identify the origin of the issue.

If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods and is subject to the following conditions:

• This warranty applies only to a new product sold through an authorised channel.

• Any attempt to repair, service, or alter the product in any way voids this warranty.

• This warranty does not apply in the event of an accident, abuse, misuse, liquid contact, unauthorised repair, tampering, modification, or damage from other external sources.

• This warranty does not extend to any other equipment to which this product may be attached or connected.

To return a faulty microphone, follow these steps:

1. Email help@vochlea.co.uk to confirm the issue and arrange a repair or replacement.

2. Package up the microphone, ideally in the original box. Include the USB cable and a slip of paper with the registered product email address.

3. Send us the faulty goods. We’ll let you know which address to use over email. (The Covid-19 pandemic has meant our engineers aren’t always in the office)

4. Delivery must be pre-paid by the returning customer and on receipt of the faulty goods will be reimbursed.

5. We will send you a replacement

Any other queries?

Please contact us.